What Is It?

Request assistance with integration, login issues, software support and training for Frontline Medicaid (formerly Medicaid Direct). 

Who Is Eligible to Use It?

Designated staff from districts that participate in the CNYRIC Service Code(s) 620.456.021 through 026 utilizing Frontline Medicaid. 

How Can I Request Assistance?

Click the "Create a Ticket" button to the right of this page.  Complete the requested information.  The form fields with a red * are required.  Once the form is completed, click the blue "Request" button at the bottom of the form.